Indecisive Video Customer: They say so much, but they never tell you if it’s any good… are either one of these any good?
[Randal ignores her.]
Randal Graves: What?
Indecisive Video Customer: Are either one of these any good?
Randal Graves: I don’t watch movies.
Indecisive Video Customer: Well, have you heard anything about either one of them?
Randal Graves: I find it’s best to stay out of other people’s affairs.
Indecisive Video Customer: You mean you’ve haven’t heard anybody say anything about either one of these?
Randal Graves: Nope.
Indecisive Video Customer: [Turns around, then shows Randal the same movies] Well, what about these two?
Randal Graves: Oh, they suck.
Indecisive Video Customer: These are the same two movies! You weren’t paying any attention!
Randal Graves: No, I wasn’t.
Indecisive Video Customer: I don’t think your manager would appreciate…
Randal Graves: I don’t appreciate your ruse, ma’am.
Indecisive Video Customer: I beg your pardon?
Randal Graves: Your ruse; your cunning attempt to trick me.
Indecisive Video Customer: I was only pointing out that you weren’t paying any attention to what I was saying!
Randal Graves: And, I hope it feels good.
Indecisive Video Customer:You hope WHAT feels good?
Randal Graves: I hope it feels so good to be right. There’s nothing more exhilarating than pointing out the shortcomings of others, is there?
Indecisive Video Customer: Well, this is the last time I rent here!
Randal Graves: You’ll be missed.
Indecisive Video Customer: Screw you!
[leaves]
Randal Graves: [runs to the door] Hey! You’re not allowed to rent here anymore!
Welcome back. Everyone doing okay? Good. Let’s get started.
I know many of you are wondering where I stand with Best Buy – so I thought I would do a quick update. If you don’t know what’s going on – go to my blog site (linked below my name at the bottom) and read the whole sorted affair. Of course, last Friday they came and “fixed” the TV. It worked for about 30 minutes and then went out again. So, I got mad, got in a fight with a supervisor – he wouldn’t help me – went the store and they didn’t help me. That was where we stood the last time we met. So, the repair guy came on Tuesday – fiddled with the TV and said that the television needs a new picture tube. Before I go further – I want to mention that with the service plan I got – there is a “No Lemon” policy. I will quote what the policy says: “After three service repairs have been completed on an individual product and that individual product requires a fourth repair, as determined by us, we will replace it with a product of comparable performance, not to exceed the original purchase price.” Everyone clear on this? Good, because it’s about to get ridiculous.
I tell the repairman about their own policy (since this is his fourth visit and all) and he says that he’ll call the corporate office and ask them. He can’t get through, so he calls his boss. His boss tells him that corporate will have to deal with it. I tell him that I will call corporate, since he is about to leave. He leaves, I call. I get a supervisor and read to her the policy about “No Lemons”. She proceeds to tell me that “completed service repairs” are only when the television is fixed. In other words, if the repair guy comes 20 times but the TV isn’t fixed when he leaves – that is not a complete service repair. According to her definition – I don’t even have ONE complete repair. I then ask her, “Do you mean to tell me that 10 months from now – if this television isn’t fixed – you still wouldn’t give me a new one because I HAVE YET TO HAVE ONE COMPLETE REPAIR???” She says, “Well, if it’s unrepairable (which isn’t a word), then we will replace it.” I ask, “Well, WHAT EXACTLY DO YOU THINK THIS IS? WHEN MY TELEVISION HAS HAD TO HAVE FIVE PARTS REPLACED AND NOW HE WANTS TO RELACE THE PICTURE TUBE – IS THAT ‘UNREPAIRABLE’?” She says it isn’t. I tell her that when her own repairman is trying to rebuild my television from the ground up in my house – I would consider that to be a television that cannot be repaired.
So, I can make no headway with her. So, defeated and alone in my customer service hell, I make the one call that I can – to Sony. Sony made the TV, maybe they can help. Sony becomes VERY interested in my call because, as they said, my TV is still under manufacture’s warranty – meaning that every time Best Buy comes out to repair it – they are charging Sony. They are not too happy that Best Buy is treating their customer this way. They want to get their team to look into this whole thing, because they understand how ridiculous it is for someone to buy a television on August 23rd and then have it break down on October 3rd – only to have it still sitting there, useless, as Best Buy fools around, charging Sony to fix it a thousand times. When I last heard, Sony was still looking into it and would call me when they knew more.
So, that’s where we are at now. When I hear more, I’ll tell you. But, as I said in RAW Rage – I want all of your Best Buy horror stories. Anyone that has ever had a problem at Best Buy – Email them to me and I will post them in RAW Rage. You see – when Mrs. G told Best Buy that I write for a website and would talk bad about them to my readers – they couldn’t have cared less. And since they don’t care – I don’t mind posting it. So send away.
This went a bit long. We’ll do “Ask Roland” after Smackdown.
SmackDown Rage #6
LAYING THE SMACKDOWN ON BEST BUY!
11/13/03
Taped From East Rutherford, New Jersey
-Music – Fist – Crowd – Michael Cole screaming.
-Angle vs. Nathan Jones. Matt Morgan comes out with Jones but is told to go to the back by the ref – you know, because we’ve all seen Morgan do sooooo much interfering before. Man, Jones is gigantic I’m hoping that he can develop because he has a good look and now that the Undertaker isn’t there to kill his push, he might go places. And with some real work – he could go big time since Vince loves the big man. Angle gets the Angle Slam and then goes for the Ankle Lock when Morgan comes out and gets the DQ. Then Sparkplug…I mean Hardcore Holly comes in the ring (where’s the scale?) and cracks the two big guys with a chair. Then he gets the mic and calls out Lesnar…but Brock doesn’t bother. Did anyone really miss Holly the 13 months he was away?
-Holly walks around backstage after the commercial looking for Brock when Heyman comes to him and tells him to chill cause he ain’t cleared medically to be around until Survivor Series. Paul tells him if he goes home now, he can have Brock on Sunday. A bunch of security guys are there to make sure he goes. Holly gets all INTENSE and leaves.
-Vince stresses while the Slut checks out that Unscripted book. Vince looks at the pictures with her until he sees one of Taker. Then he freaks and talks about this nightmare he had where he was dead and buried but alive in his mind and he was being eaten by maggots. But he ate the maggots, you see – then pooped them out. But the maggots weren’t dead – and they came back and he ate them again and pooped them. I guess he just kept eating and pooping until he woke up and – well, wouldn’t you know it – he pooped the bed. I’m so glad I just ate dinner.
-WWE Rewind: Nida getting the black mist.
-Noble gets a mic and calls out Tajiri. So, the Asian mobster comes out with his boys. They beat the mess out of Noble – but Mysterio comes out for the save. Noble and Mysterio clear the ring. Commercial.
-We JIP for a tag match with Mysterio/Noble vs Not Yakuza. I think the guys names are Ikita and Jon Secada…the light rock singer from the `90’s. Pretty good match here – everyone can handle themselves in the ring. Tajiri kicked Noble in the head and Not Yakuza wins.
-Eddie and Chavo pump themselves up for their tag title match tonight. Some detective comes in and tells Eddie that his wife’s sister was in an accident and he needs to fly home right now. Eddie finds family more important than title matches so he goes. Chavo isn’t that happy about it – but finally understands.
-After the break, Chavo finds Heyman and tells him what happened to Eddie. Heyman postpones the match tonight till SS. The Bashams come up and are none to pleased. They accept it as long as Chavito has a handicap match with them tonight. Heyman makes it so. And it’s next.
-Cole and Tazz pimp that Unscripted book again. I already feel like I’ve read the whole thing as much as I’ve seen it. Then they go into some video where Undertaker is in a graveyard talking about burying Vince in their Buried Alive match and Blah Blah Blah. Wake me up when he’s the Old Taker again.
-The Bashams vs. Chavo. Chavo basically beats the fire out of both brothers until they pull the switch (again? Every week?) and one of them rolls Chavo up for the win. Then Shanequa takes out Chavo too and the beatdown is on.
-Josh Matthews stands outside Kurt’s dressing room looking dumb. He can’t get a word out of Kurt about the 5th member of his team.
-A house show video where they interview the people they planted to talk good about the shows.
-Chavo is all hurting backstage with a trainer. The Basham’s watch on TV and laugh. They bring in the “detective” who was really an actor. HAHAHAHA…it’s not funny.
-Bradshaw vs. A-Train. Bradshaw won. I don’t have the energy to recap that one.
-Benoit and Kurt talk. Chris is all mad about Kurt’s choice for the team. Kurt’s all, “Dude – it’s gotta be n’stuff.” Then Cena comes into the frame and explains that he just wants a part of Team Lesnar for what they did to him. He doesn’t like any of them.
-Vince is visited by a priest that Sable got (I guess there was a priest on call…with the WWE, that’s believable). Maybe the priest will exorcise the devil out of Vince. THROW THE HOLY WATER ON HIM! The priest goes to pray with Vince, but Vince keeps interrupting cause he ain’t feeling it. The priest is a bad actor and looks like he is about to bust out laughing at any moment. Vince starts laughing himself – except maniacally – because he says the priest is praying for the wrong person. He should be praying for the Undertaker. Then Vince stands up while the priest is on his knees, giving us a very bad visual. Vince gets all Evangelist on us saying that he will kill Taker.
-A Video of the RAW side of SS – then Cole and Tazz talk about the SD side.
-The Cat is on the Prowl. He’s in a limo. I don’t CARE!
-Cena/Benoit vs. Lesnar/Big Show. Cena raps for us better than he did on RAW Rage this week. I like Cena as a tweener or being a renegade face. I bet Benoit turns on everyone at SS and Lesnar’s team wins. In the funniest moment of the night, the fans chat “Subway” at Big Show. The match cuts to commercial and I see a commercial for Tupac’s new movie. Dude, didn’t that guy die like FOUR YEARS AGO or something? Someone needs to dig him up and check that coffin because he never stops putting stuff out. Anyway, back to the match, watching Benoit take on Lesnar is really cool – but I wouldn’t get all excited about him becoming champ any time soon or anything. Man, the crowd will not stop the “Subway” chant and I love it! It’s hysterical. This really is a fun match to watch. Cena uses a chain when the ref is turned and gets the pin on Show. Too bad they cut out the F-U on Benoit that was reported.
-Show Over.
Your reading experience does not end here.
Let’s do a quick Ask Roland. I only got one question this week, so all of you need to fill my inbox with questions. You know how much I love to answer any question you have. So click that link and ask away.
This week’s question is one dear to my heart:
What’s more dangerous…? Living in a shaky house, slipping on a banana peel that you yourself have thrown on the ground, or flying a kite while hanging over a balcony? I understand that each has their own particular risks, but can’t manage to find any statistical info online as to which thrill-seeking stunt offers the greatest hazard.
Roland Answers: EXCELLENT QUESTION! All of these terrible dangers should be avoided at all costs – but which venomous snake will bite the hardest. Kite flying on a balcony is dangerous – without a doubt – but will most likely harm others instead of you. Slipping on a banana peel you threw on the ground is not only dangerous – but exceptionally embarrassing – although, while dangerous, it will not inflict serious damage. But for HEAVEN’S SAKE – DON’T LIVE IN THE SHAKY HOUSE!!! Most of you are probably wondering what in the world we are talking about, so go here and read this. It’s quite informative on other dangers that you might face as well.
Time for the Trolling the Boards Quote of the Week! Okay, sorry if I get a bit personal on this on – but seeing as how my Best Buy woes have consumed me for the better part of a month – I’m getting this one from the SD Rage section. And yeah, I know it’s from the same guy that I quoted last week. Hey – it’s my column.
TheCURRENTBigThing writes this about my Best Buy experience: Man, what you need to do is show up there with a lawyer & a business card… Then you talk to those people. They won’t think twice about giving you a new TV. Trust me on that one. If they see you’re a professional of some sort that has power, & a lawyer of course, you’ll scare those [BLEEPers]! I think a lawyer and defending against a lawsuit is a little bit more expensive than giving you a new TV. Think about that one.
Only problem with that is – I got to find a lawyer. Maybe if I just got a friend to dress up in a business suit and printed off a card…He could be from Dewy, Cheetum, and Howe!
Mid Week RRP. I took this test. I only got a 36. So, if that makes me a casual wrestling fan – why do I write about it on a website? See – when you can read a column and it makes you ask questions like that – it’s a good read. So check out Chris Vining’s Nonsensical Notions. It’s a good read.
There is a BIG announcement coming your way on RAW Rage this week. So, make sure to read that. All I can say now is – don’t miss it.
Oh, and sign up for the TBL Newsletter.
I’m hungry.
Roland
